FAQ
Got questions? Check-out our SaaS-tastic answers!
How does Ava handle different accents and languages?
Ava is trained on diverse voice patterns and can understand various accents clearly. She continuously learns and adapts to communicate naturally with all your customers, ensuring everyone feels heard and understood.
What types of businesses work best with Ava?
Ava excels with appointment-based businesses like spas, salons, restaurants, medical offices, dental practices, fitness studios, and wellness centers. Any business that takes bookings or reservations can benefit from Ava's intelligent scheduling.
How quickly can Ava be set up for my business?
Getting started with Ava is incredibly fast! Most businesses are up and running within minutes. Tell Ava about your business through a quick conversational onboarding, set up your services and staff, and she's ready to start helping customers.
Is Ava available 24/7?
Yes! Ava never sleeps. She's available 24/7 to handle customer calls, texts, and emails. This means you never miss potential business, even outside your normal operating hours. Customers can even request outside-hours appointments, which you approve or decline via text.
Does Ava sync with my Google Calendar?
Yes — bidirectionally. When Ava books an appointment, it appears in your Google Calendar instantly. And if you add or block time in Google Calendar, Ava sees those changes and adjusts availability automatically. No double-booking, ever.
What happens if Ava can't answer a customer's question?
Ava gracefully escalates to you via text. You reply with the answer, Ava passes it to the customer, and — here's the best part — she learns from your response so she can handle similar questions on her own next time. She gets smarter with every interaction.
How much does Ava cost?
Ava is $195/month per location. That includes all channels (voice, SMS, email), unlimited bookings and conversations, Google Calendar sync, campaigns, reminders, waivers, and more. No contracts — cancel anytime. Most businesses see ROI within the first month through increased bookings alone.
Can customers tell they're talking to an AI?
Ava is designed to feel natural and conversational. Many customers don't realize they're speaking with an AI! She uses natural speech patterns, shows empathy, and maintains your brand's personality throughout every interaction.
Can Ava handle group classes and events?
Absolutely. Ava manages group class capacity, tracks enrollments, handles individual cancellations within a group, and can even tell customers who else is signed up. She supports recurring series and private invite-only events too.
Can I manage Ava from my phone?
Yes! You can text Ava as the business owner to check your schedule, set time off, launch campaigns, view insights, reach out to customers, and toggle settings — all without opening a dashboard. You also get a morning digest with your daily schedule.
Does Ava support packages and memberships?
Yes. You can create prepaid visit packages. When customers book, Ava automatically applies their package visits. She tracks remaining balances and notifies customers on usage in post-appointment messages.
How do you handle multi-location businesses and time zones?
Each location has its own hours, staff, rooms, and services. Scheduling is timezone-aware and conflicts are prevented across locations. Custom plans are available for multi-location setups.
Can Ava manage confirmations, reminders, and no-show reduction?
Yes. Automated confirmations go out immediately after booking. Multi-stage reminders (24 hours, 1 hour, and day-before) reduce no-shows. Post-appointment follow-ups include payment details and review prompts.
How is data secured?
Ava runs on Supabase (PostgreSQL) with encrypted transport, row-level security, role-based access, and audit logging. Your customer data is isolated per tenant and never shared.