FAQ
Got questions? Check-out our SaaS-tastic answers!
How does Ava handle different accents and languages?
Ava is trained on diverse voice patterns and can understand various accents clearly. She continuously learns and adapts to communicate naturally with all your customers, ensuring everyone feels heard and understood.
What types of businesses work best with Ava?
Ava excels with appointment-based businesses like spas, salons, restaurants, medical offices, dental practices, and wellness centers. Any business that takes bookings or reservations can benefit from Ava's intelligent scheduling.
How quickly can Ava be set up for my business?
Getting started with Ava is incredibly fast! Most businesses are up and running within 24-48 hours. We'll configure Ava with your business details, services, and availability so she can start helping customers immediately.
Is Ava available 24/7?
Yes! Ava never sleeps. She's available 24/7 to handle customer calls, texts, and booking requests. This means you never miss potential business, even outside your normal operating hours.
Can Ava integrate with my existing booking system?
Absolutely! Ava works seamlessly with most popular booking platforms and scheduling systems. She can check availability, make appointments, and update your calendar in real-time without any manual work from you.
What happens if Ava can't answer a customer's question?
If Ava encounters something she can't handle, she gracefully transfers the customer to you or takes a detailed message. She's smart about knowing her limits and ensures every customer gets the help they need.
How much does Ava cost?
Ava's pricing is designed to pay for itself through increased bookings and improved customer experience. Contact us for a custom quote based on your business size and needs - most businesses see ROI within the first month.
Can customers tell they're talking to an AI?
Ava is designed to feel natural and conversational. Many customers don't realize they're speaking with an AI! She uses natural speech patterns, shows empathy, and maintains your brand's personality throughout every interaction.
Does Ava learn and improve over time?
Yes! Ava continuously learns from every interaction to become smarter and more helpful. Our team regularly reviews conversations to improve her responses and ensure she's delivering the best possible customer experience.
What if I want to make changes to how Ava responds?
You have full control! Through our admin dashboard, you can customize Ava's responses, update business information, modify services, and adjust her personality to match your brand. Changes take effect immediately.
How do you handle multi-location businesses and time zones?
Each location has its own hours, staff, rooms, and services; scheduling is timezone-aware and conflicts are prevented across locations.
Can Ava manage confirmations, reminders, and no-show reduction?
Yes. Automated confirmations, reminders, and policy-aware follow-ups reduce no-shows measurably.
How is data secured?
Postgres (Supabase) with encrypted transport, RLS, role-based access, and audit logs.